Frequently Asked Questions
At JR Rejuvenation, we aim to make your skincare experience as smooth as possible. Here are answers to some of the most common questions. If you don’t find your answer here, please feel free to reach out to us.
Shipping & Delivery
1. What is the cost of shipping?
We offer free standard shipping on orders of $40 or more within the continental USA (excludes HI and AK).
2. How long does it take for my order to arrive?
Please allow up to 7-10 business days for delivery. While many orders arrive sooner, unforeseen circumstances, such as carrier delays or extreme weather, may impact delivery times.
3. Do you offer expedited shipping?
We only offer free standard shipping. You may choose express delivery.
4. Can I track my order?
Yes, tracking information will be provided via email once your order is shipped.
5. Do you ship internationally?
At this time, we only ship within the United States.
6. What should I do if I entered the wrong address?
Please double-check your address before placing an order. If an error was made, contact us immediately at jr.skincare@yahoo.com. We will do our best to assist, but we are not responsible for delays or losses due to incorrect addresses provided at checkout.
Returns & Refunds
7. What is your return policy?
To be eligible for a refund, email our support team within 30 days of purchase. The product must be unopened and in its original condition. Please note, return shipping costs are the responsibility of the customer unless the product was defective or damaged upon arrival.
8. Can I return an opened product?
Opened products are generally not eligible for returns. However, exceptions may be made for defective or unsafe products, including documented allergic reactions. Please contact us at jr.skincare@yahoo.com for assistance.
9. How do I initiate a return?
Please email us at jr.skincare@yahoo.com with proof of purchase and a brief description of the reason for return. Our team will provide further instructions.
10. How long does it take to process a refund?
Refunds are processed within 5-7 business days of receiving the returned product.
Gift Cards
11. How do I qualify for a $50 gift card?
For any order totaling $150 or more, you’ll receive a $50 gift card for use on your next purchase. The gift card will be emailed to you and is valid for one-time use within 1 month.
12. Can I use multiple gift cards on one order?
No, only one gift card can be applied per order. Gift cards cannot be combined with other discounts or promotional offers.
13. Do gift cards expire?
Yes, gift cards expire within 1 month of issuance. Be sure to use them promptly!
14. How can I get a $10 gift card?
Leave us a 5-star review on Google after your purchase, and we will send you a $10 gift card as a thank-you. This offer is limited to one gift card per customer.
Product Formulation & Safety
15. Are JR Rejuvenation products tested for safety?
Yes, all products are formulated and tested by reputable third-party partners to meet high standards of quality and safety.
16. Do your products contain preservatives?
We carefully select ingredients to maximize both effectiveness and safety. For specific ingredient inquiries, please contact us at jr.skincare@yahoo.com.
17. How should I store my JR Rejuvenation products?
Store products in a cool, dry place away from direct sunlight. Extreme temperatures may affect product quality, so we recommend avoiding exposure to heat or freezing conditions.
18. What is the shelf life of your products?
Each product has a recommended shelf life listed on the packaging. We advise using our products within this timeframe for optimal effectiveness. This recommendation primarily applies to unopened products, as opened products may deteriorate more quickly.
19. What if I experience an allergic reaction?
We recommend performing a patch test before using our products as directed, especially if you have sensitive skin. JR Rejuvenation is not responsible for individual allergic reactions. If you experience a reaction, please contact us at jr.skincare@yahoo.com for assistance.
20. Are your products cruelty-free?
While not explicitly stated, we are committed to ethical sourcing and production practices. For specific details about animal testing and ingredient sourcing, please reach out to us directly.
General Questions
21. What payment methods do you accept?
We accept major credit and debit cards as well as digital wallet options for a secure checkout experience.
22. Can I modify or cancel my order after placing it?
Once an order is placed, we begin processing it immediately to ensure quick delivery. If you need to make changes or cancel, please reach out to us at jr.skincare@yahoo.com as soon as possible. We will do our best to accommodate your request.
23. Do you offer wholesale or bulk options?
Yes, we offer bulk (wholesale) options for select products. For more information, please email us at jr.skincare@yahoo.com to discuss options and eligibility.
24. How can I partner with JR Rejuvenation as an influencer or brand ambassador?
We’re always looking to collaborate with influencers! For partnership inquiries, please contact us via email at jr.skincare@yahoo.com. We take great care of our partners.
25. Will I be notified of policy changes?
Yes, any significant updates to our policies will be posted on our website, and customers may be notified by email. We encourage you to review our policies periodically to stay informed.
If you have any further questions, please don’t hesitate to contact us at jr.skincare@yahoo.com. We’re here to make your experience with JR Rejuvenation as seamless and enjoyable as possible!